Frequently Asked Questions
Everything you need to know about shopping with Edgars
What are your delivery options and timeframes?
We offer standard door-to-door delivery within 3-5 working days, as well as Click & Collect options at selected locations. Express shipping is available for major metropolitan areas.
How do I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our courier partner's portal to monitor your delivery status in real-time.
What is your return and exchange policy?
You can return or exchange most items within 30 days of purchase, provided they are in their original condition and packaging. Please ensure you have your proof of purchase or digital invoice.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), instant EFT, and Edgars account payments. We also offer secure mobile payment options at checkout.
How do I open an Edgars account?
You can apply for an Edgars account online through our website or visit any of our physical stores with your identification document and proof of income to complete the application process.
Are my personal and payment details secure?
Yes, we use industry-standard SSL encryption and secure payment gateways to ensure that your personal information and transaction details are protected at all times.